USED CAR 90 DAY WARRANTY

CATLOWDY CARRIAGES Ltd 90 DAY “BACK TO BASE” USED CAR WARRANTY

THIS WARRANTY IS ONLY FOR USED CARS SOLD TO DOMESTIC CUSTOMERS WHO HAVE BOUGHT A VEHICLE WITH THIS WARRANTY INCLUDED AND BEEN GIVEN A COPY AT THE TIME OF PURCHASE.

ITS NOT FOR ALL THE VEHICLES WE SELL OR CLASSIC CARS, DIGGERS, PLANT, TRACTORS OR QUADS.

The Warranty is a service contract between yourself, the buyer of the vehicle and Catlowdy Carriages Ltd. It is not an insurance policy.

(Sections in bold and brackets, like this, are written plainly and there to help you understand the details instead of the formal log winded paragraph above it, but please read all of this warranty document with care)

This warranty is a “Back to Base” cover, your vehicle must be returned to us in Catlowdy Cumbria for us to complete any assessment and repairs, we will NOT pay for any work completed by others, unless previously agreed with us in writing. The cost of returning your vehicle to us is not covered.

(The warranty cover is if we diagnose and fix it not your pal, YOU need to get the car back to us, so sort your own breakdown cover that includes recovery, we will NOT come and get it)

Your obligations under this Warranty. Prior to the start of this warranty there is no requirement to validate that previous vehicle service history exists, however following commencement of the warranty if you fail to keep the vehicle serviced in accordance with the manufacturer’s servicing requirements or do not get the vehicle serviced if advised to do so when purchased, or repair any faults pointed out at the time of purchase, any repairs required as a result will not be covered under the Warranty.

(You must look after the car and get it serviced when due)

The Warranty begins on the date and at the time that you collect your Vehicle or when we deliver your Vehicle (as applicable).

The Warranty ends on the 90th day after your scheduled delivery or collection date.

We’ll handle any claim you make under the Warranty within a reasonable time, unless it’s impossible for us to do so because of circumstances beyond our reasonable control or because we are closed for scheduled and notified holidays.

(It is unlikely to be a same day or instant repair, it may take a while)

We’ll inspect, maintain and repair your Vehicle as follows:

Initial inspection. Before you purchase your Vehicle, we’ll carry out an initial maintenance inspection on your Vehicle and point any faults or findings to you before you buy, any of these faults or findings and items associated or connected to them will not be covered under the warranty.

(If we already told you about a fault on the car, we are not fixing it under warranty)

For the duration of the Warranty, we’ll cover the cost of any parts and labour (including VAT) of parts covered by the Warranty if that part fails to perform its function. Parts covered by the Warranty are listed in the “Included parts” section of this Schedule.

(Only certain parts of the car are covered, carefully read the complicated list below)

The total claim limit is equal to the price you paid for the Vehicle. If the total amount you claim under your Warranty exceeds the price you paid for the Vehicle, we won’t cover the excess above the price you paid for the Vehicle.

(If you paid £2000 for your car and the repair is going to cost £2500, we will only pay a maximum of £2000, the price you paid for the car)

The Warranty doesn’t cover parts that incur wear and tear through the normal use of your Vehicle (for example, tyres, wiper blades, filters, and consumables like fuel, screen wash, oil and coolant). Some examples of excluded parts are set out in the “Excluded parts” section of the Schedule. The Warranty also doesn’t cover regular servicing, MOT testing or any of the labour required to replace or repair excluded parts.

The Warranty doesn’t cover improper care or use of the Vehicle, or damage done by someone else. This means the Warranty won’t cover repairs or replacements required as a result of:

(a) the Vehicle not being serviced within 1 month or 1,000 miles of each interval recommended by the manufacturer or the vehicle not being serviced after purchase if you were advised to do so.

(b) improper care in using the Vehicle (for example, adding the wrong fuel or oil grade, and failing to maintain oil and other consumable levels);

(c) your failure to tell us when an issue first arises or continuing to use the vehicle after the issue first arises or otherwise when your vehicle shows imminent signs of failure (for example, smoke, unusual noises or warning lights);

(d) deliberate or accidental damage to the vehicle (for example, collision damage, vandalism, or flooding);

(e) any modification to the vehicle since the initial maintenance inspection; or

(f)  use of the vehicle for races, rallies, track days (timed or untimed), competitions or for hire or reward.

(If it’s broke because you have mistreated it, we won’t pay for the repair)

The Warranty doesn’t cover normal wear and tear of parts you should replace as part of your Vehicle’s maintenance schedule. This means that the Warranty won’t cover:

(a) any failure of a part that has reached the end of its normal working life because of age or mileage.

(b) corrosion or other damage resulting from weather conditions (for example, water ingress);

(c) any parts that have not failed but are replaced as part of other work on the vehicle, for example, timing belts removed to access water pumps, we will only cover the water pump element of the required work.

(d) failures resulting from a build-up of carbon.

(Things that will wear out anyway in normal use are not covered)

The Warranty doesn’t cover manufacturer recalls. If the manufacturer recalls your Vehicle or a part on your Vehicle, this Warranty does not cover the recalled parts. This Warranty also doesn’t cover parts which are inherently defective where that defect exists before the Warranty began. This Warranty also doesn’t cover parts covered by an existing manufacturers or supplier’s warranty.

(If your model has known manufacture’s fault, a recall, it’s not covered by us)

The Warranty also covers pre-approved diagnostic and dismantling costs. We will pay for costs incurred in running diagnostic testing or dismantling your Vehicle to investigate the cause of a problem.

(We cover the cost of plugging OUR computer in to find the fault, not your pals)

The Warranty doesn’t cover unapproved repairs or maintenance. Any repairs or maintenance done without our approval in writing are not covered.

The Warranty doesn’t cover other consequential losses. This Warranty isn’t an insurance policy. This means that this Warranty doesn’t cover other expenses you might incur while your Vehicle is out of action, like your earnings, or lost business opportunities, or hire Vehicle costs, any damage to other vehicles or property, or any injury to any person. This Warranty also doesn’t cover damage to other parts of your Vehicle that is caused by a failure of a part that is not covered by this Warranty.

(We won’t pay your lost wages, taxi or bus fares whilst we fix your car)

Included parts:

All mechanical and electrical parts: Other than as stated under “Excluded parts”, all mechanical and electrical parts are included for failure to perform their normal function on the Vehicle.

Turbo (factory fitted): Failures due to carbon build up are not covered, including the variable nozzle turbine or wastegate actuator or any other part of the turbo. Foreign object damage is not covered on any turbo claim.

Timing belts: Only if the manufacturer’s replacement recommendations have been complied with and they are free from contamination. If no proof of replacement is present in the service history, you will not be covered.

Casings: Cylinder block, gearbox, transfer box, differentials, and axle if they have been damaged by a failure of one of the included parts.

Excluded parts:

General: All bodywork, handles and hinges, interior / exterior trim, brightwork, paint, glass (including front and rear heated screens and elements), weatherstrips, rubber seals, sheet metal, sunroof guides, seats (including all internal electrical / mechanical components), rear spoilers including photo electric cell, carpets, seat belts and pre- tensioners, wiper arms / blades / washer jets, wheels and tyres, wheel alignment / tracking / balancing adjustments Any part that has reached the end of its normal working life due to age or mileage.. 

Parts subject to manufacturer’s servicing requirements or periodic repair, including but not limited to spark plugs/ glow plugs, electrical leads and all filters. Any item or accessory not in the manufacturer’s original specifications.

On convertible vehicles the roof together with pumps, motor mechanisms and any retractable panel / mechanism are not included.

Working materials: Unless working materials and supplies required as a direct result of the failure of an included part.

Brakes: Brake discs, brake pads, brake linings/shoes.

Clutch:External linkages, worn / burnt out parts due to age or mileage.

Contaminated fuel: The clearing of fuel lines, filters and pumps/ injectors.

Electrics: Bulbs, LED’s, 12-volt batteries, lithium battery cells, fuses, key fobs, wiring harnesses, wiring terminals and remaking of disturbed electrical connections other than electrical failures of the main headlight units.

Miscellaneous items: Air conditioning recharging, ECU reflashes (unless deemed essential as part of a valid claim), upgrades, exhaust system, auxiliary drive belts, brackets, mountings, tapings, supports, fixings and fastening devices, fuel tank and fuel lines, rubber hoses, metal pipes or plastic pipes and unions, core plugs and air bags.

Invalid terms. If any of these terms and conditions are found to be unlawful, invalid or unenforceable, this does not affect the validity of the remaining terms and conditions, which continue to be valid and enforceable to the fullest extent permitted by law.

(If the car has a major fault, we are here to help, if a bulb or wiper blade or something small needs changing you sort it yourself, lots of stuff you think is our problem may not be if it’s down to general wear and age, please read very carefully this list above)   

Whatever problem you’re having with your car, get in touch and tell us as soon as possible so we can help you get it sorted, if it’s covered under warranty or not our advice is free and just a phone call away.